Frequently asked questions
WHAT IS YOUR TURN AROUND TIME?
DEPENDING ON YOUR ORDER, CURRENT STOCK & AMOUNT OF ITEMS NEEDED, TURN AROUND TIME CAN VARY. (3 BUSINESS DAYS - 10 BUSINESS DAYS)
EX- IF YOU NEED A CUSTOM LOGO, IT CAN TAKE 2-3 BUSINESS DAYS TO RECEIVE THE EMBROIDERY FILE- FROM THERE I CAN START WORKING ON YOUR ITEMS
EX 2- IF YOU DO NOT HAVE A LOGO OR YOU NEED ME TO DESIGN SOMETHING FOR YOU, THIS ALSO TAKES TIME.
EMBROIDERY & CUSTOM ITEMS ARE NOT TYPICALLY A QUICK TURNAROUND
I CONTACTED YOU ON FRIDAY AT 9PM, ITS SATURDAY AT 10AM, WHY HAVEN'T I HEARD BACK FROM YOU?
FOR ONE, THAT'S WAY PAST MY BEDTIME
SMALL BUSINESS OWNERS ARE EXPECTED TO BE AVAILABLE AT ALL TIMES. LIKE OTHER BUSINESSES WE ALSO HAVE A FAMILY, PLANS & THINGS TO DO OUTSIDE OF RUNNING EMBROIDERY MACHINES
PLEASE BE PATIENT, I AM NOT ALWAYS JUST A 10 SECOND ANSWER AWAY.
WHY IS EMBROIDERY SO EXPENSIVE?
PATTERNS ALONE CAN COST ANYWHERE FROM $5-$35.
PRICING ALSO INCLUDES MATERIALS, TIME, SOFTWARE & MACHINES. DID I INCLUDE TIME?
SOME PATTERNS TAKE 45 MINUTES- AN HOUR. YES. FOR ONE ITEM
CAN YOU MAKE ME A CUSTOM PRINTED TSHIRT BY TOMORROW?
UNLESS FOR SOME CRAZY REASON I ALREADY HAVE A TRANSFER & A TSHIRT HERE FOR YOU, I CANNOT. I DON'T HAVE A PRINTER HERE, MEANING I HAVE TO ORDER ANY PRINTS THAT I NEED. THIS CAN TAKE 2 DAYS, SOMETIMES LONGER.